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Case studies
Each case is recorded as background, scope, division of work and outcome. Client names are described by sector and size under NDA; details can be expanded in conversation.
Multi-siteResilienceManaged ITMigrationDelivery
Retail · multi-site
Retail chain: re-architecting 12 store connections
- Background
- Twelve stores across Hong Kong, each on a different carrier's broadband. POS and inventory sync regularly timed out, and head office had no visibility of line status.
- Scope
- Standardise line type and bandwidth; DIA at head office; two store tiers by footfall; 4G emergency on all sites; central monitoring.
- Division of work
- We handled coverage checks, store-by-store surveys, circuit ordering, router configuration and per-store acceptance. The client handled internal scheduling and building access.
- Outcome
- POS sync dropped from about 40 seconds to under 6; single-store outages now fail over in under 10 minutes; head office sees every store from one dashboard.
Professional services · managed IT
CPA firm: fully outsourced IT for 40 staff
- Background
- IT was a side duty of an administrative colleague, so it stalled every tax season. Server and backup status were never checked on a schedule.
- Scope
- Service desk and on-site support, server and backup checks, endpoint standardisation, asset register, quarterly review.
- Division of work
- We provide remote support plus two on-site visits per month. The client retains ownership of systems and data and grants only the necessary administrative rights.
- Outcome
- No downtime during tax season; backup failures detected and fixed within 24 hours; all device and licence renewal dates visible, avoiding emergency purchases.
Trading · email migration
Trading company: 60 mailboxes from on-premise to cloud
- Background
- An eight-year-old on-premise mail server with ageing disks and no off-site backup; overseas clients complained about delivery delays.
- Scope
- Migrate 60 accounts and roughly 380GB of history; configure SPF / DKIM / DMARC; add independent backup and an offboarding process.
- Division of work
- We handled inventory, build, staged migration, cutover and verification. The client confirmed signatures and shared mailbox ownership by department.
- Outcome
- Cutover completed in a six-hour weekend window with everyone working normally on Monday; overseas bounce rate fell noticeably; no repeat of "the backup was not running".
Carrier · white-label
Global network operator: local delivery at 20 Hong Kong sites
- Background
- No permanent team in Hong Kong. They needed survey, attendance, installation and first-line field response, delivered under their own brand.
- Scope
- Ticket-based surveys, equipment installation, acceptance testing and field maintenance, with monthly ticket detail.
- Division of work
- Upstream handled sales, circuits and client communication; we handled all local field work with no visibility to the end client.
- Outcome
- Attendance kept within agreed windows; 100% ticket reporting completeness; engagement extended to Macau site support.
On authenticity: these are summaries of real project types and delivery scopes, with client names withheld under NDA. If you need a reference for a specific industry, we can provide more detailed scope descriptions and acceptance document samples under NDA.
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